Code of Practice

Introduction

A driving instructor who gives lessons in a motor car in return for payment must be on the register of approved driving instructors (ADI’s). To gain entry to the register prospective instructors need to pass a series of examinations administered by the driving Standards Agency (DSA). People training to become ADI’s who have part completed the examinations can obtain from the Agency a licence to acquire practical experience which is strictly limited to six months. Once fully qualified and on the register, ADI’s are regularly tested by the DSA to check their continued ability to give instruction to an acceptable standard.

DSA and the driving instruction industry place great emphasis on professional standards and business ethics. The code of practice set out here has been agreed between the DSA and the main bodies representing ADI’s; it is a framework within which all instructors should operate and has been accepted by the instructor(s) who sponsor this website.

Personal Conduct

  1. Your instructor will at all times behave in a professional manner towards you.
  2. Clients will be treated with respect and consideration.
  3. The instructor will try to avoid physical contact with a client except in an emergency or in the normal course of greeting.
  4. Whilst reserving the right to decide against giving tuition, the instructor will not act in any way which contravenes legislation on discrimination.

Business dealings

  1. The instructor will safeguard and account for any monies paid in advance by the client in respect of driving lessons, test fees or for any other purpose and will make the details available on request.
  2. The instructor on or before the first lesson should provide clients with a written copy of his/her terms of business to include:
  3. legal identity of the school/instructor with full address and telephone number at which the instructor or their representative can be contacted
  4. the price and duration of lessons
  5. the price and conditions for use of the school car for the practical driving test
  6. the terms under which cancellation by either party may take place

Procedure for complaints

  1. The instructor should check a client’s entitlement to drive the vehicle and their ability to read a number plate at the statutory distance on the first lesson. When presenting a client for the practical test the instructor should check that the client has all the necessary  documentation to enable them to take the test and that the vehicle is road worthy.
  2. Instructors will advise clients when to apply for the theory and practical driving tests, taking into account of local waiting times and forecast of the clients’ potential for achieving the driving test pass standard. The instructor will not cancel or rearrange a driving test without the client’s agreement. In the event of the instructor’s decision to withhold the use of the school car for the driving test, sufficient notice should be given to the client to avoid loss of the DSA test fee.
  3. The instructor should at all times, to the best of his or her ability, endeavour to teach the client correct driving skills according to the DSA’s recommended syllabus.

Advertising

  1. The advertising of driving tuition shall be honest; claims made shall be capable of verification and comply with codes of practise set down by the Advertising Standards Authority.
  2. Advertising that refers to client’s pass rates should not be open to misinterpretation and the basis on which the calculation is made should be made clear.

Conciliation

  1. Complaints by clients should be made in the first instance to the driving instructor/driving school/contractor following the complaints procedure issued.
  2. Failing agreement or settlement of a dispute, reference may be made to DSA’s Registrar of Approved Driving Instructors who will consider the matter and advise accordingly.
  3. Should the registrar not be able to settle the dispute he or she may set up a panel, with representatives from the ADI industry, to consider the matter further or advise that the matter should be referred to the courts or other statutory body to be determined.

For further information or advise write to:

The ADI Registrar – Driving Standards Agency

Stanley House

56 Talbot Street

Nottingham

NG1 5GU

Telephone 0115 901 2500